Frequently asked questions

Answers about how wehoplumber.com works and about common plumbing topics.

About this site

What is wehoplumber.com?
wehoplumber.com is a local matching service. Tell us what you need, and we'll connect you with a qualified local plumbing pro who can help.
Does it cost anything to send a request?
No. Sending a request is free and doesn't obligate you to hire anyone.
What happens after I submit the form?
We review your request and connect you with a local provider, who can contact you directly using the details you provide.
Who will see my information?
Your request is shared with a local provider who can contact you about it. Only include what you're comfortable sharing.
How should I choose a provider?
Ask about licensing, insurance, experience and a written estimate before you agree to any work. You're always free to decide who to hire.
Can I request help outside the listed areas?
Yes. Send a request and let us know where you are; we'll tell you if we can help.

About the services

Will homeowner's insurance cover a burst pipe?
Coverage depends on your specific policy and the circumstances. Sudden and accidental damage is treated differently from gradual leaks in many policies. Your insurer is the only reliable source for that answer. Read the Burst and Leaking Pipes guide.
How long does a typical pipe repair take?
A straightforward accessible repair may be quick, while leaks inside finished walls, under slabs or in tight crawl spaces take longer. The plumber can give a better estimate after locating the failure. Read the Burst and Leaking Pipes guide.
Can I prevent drain clogs?
Keeping grease out of kitchen drains, using hair catchers in showers and flushing only toilet paper reduce many common clogs. Root intrusion and pipe damage are harder to prevent without repairs. Read the Clogged Drains and Sewer Lines guide.
Is a sewer camera inspection worth it?
For recurring clogs, older homes or before buying a house, many people find it useful because it shows the actual condition of the line instead of relying on guesses. Read the Clogged Drains and Sewer Lines guide.
Is a tankless water heater always better?
Not always. Tankless units provide continuous hot water and take less space, but they have different upfront costs, venting and gas requirements, and maintenance needs. The right choice depends on your home and usage. Read the Water Heater Problems guide.
Why does my hot water run out quickly?
Possible causes include a failing heating element or burner issue, a broken dip tube, sediment, or a unit that is undersized for current household use. Read the Water Heater Problems guide.
What should I do if my toilet is overflowing?
Close the shutoff valve behind the toilet by turning it clockwise. If it won't close, you can lift the tank lid and raise the float to stop the fill, then shut off the main if needed. Read the Toilet and Fixture Repairs guide.
Why does my toilet keep running?
The most common causes are a worn flapper that lets water leak into the bowl or a fill valve that isn't shutting off at the right level. Both are typically simple repairs. Read the Toilet and Fixture Repairs guide.
How do I know if I have a hidden leak?
Unexplained increases in your water bill, a meter that moves when no water is in use, running water sounds, warm floor spots and stains are common clues. Read the Leak Detection guide.
What is a slab leak?
A slab leak is a leak in a water line that runs beneath a concrete foundation slab. It can be detected with specialized equipment and repaired by opening the slab or rerouting the line. Read the Leak Detection guide.
Do I need a backup sump pump?
It depends on how much damage a failure would cause and how often power outages occur. Finished basements and areas with frequent storms are common reasons people add one. Read the Sump Pump Issues guide.
How often should a sump pump be tested?
Many plumbers suggest testing it a few times a year and before rainy or snowmelt seasons by pouring water into the pit and making sure the pump starts and shuts off normally. Read the Sump Pump Issues guide.

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